The problem with online rating sites is that they are anonymous so it is difficult to target the maker of such comments. Responding to the post may only lead to a protracted exchange which only expands the scope of the review and gives the disgruntled patient platform to continue to complaint. As difficult as it can be, it is better not to respond.
If you would like to discuss more about your legal rights with regard to patients’ reviews, or any other aspects of medical license law, feel free to contact me, Attorney Rich West at 973-377-0007 for answers to your questions.